Refund Policy
Last updated: August 2026
Digital products — general rule
The Study in China Guide is a digital product (PDF) delivered immediately upon payment. Because the full content is accessible instantly after purchase, we generally do not offer refunds once the download has been made available.
By completing your purchase you confirm that you have requested immediate delivery of digital content and acknowledge that this means you waive your right of withdrawal under applicable EU consumer protection law (Digital Content Directive 2019/770/EU), as permitted by Article 16(m) of Directive 2011/83/EU.
Exceptions — when we will issue a refund
We will provide a full refund in the following situations:
- Payment was charged but the download was never made available due to a technical error on our side, and we are unable to resolve the issue within 5 business days of your report.
- Duplicate charge — if you were charged more than once for the same product.
- The product is materially different from what was described on the product page.
How to request a refund
If you believe you qualify for a refund under the above conditions, please contact us within 14 days of purchase at:
Please include:
- The email address used at checkout
- Your Airwallex transaction reference number (found in your payment confirmation email)
- A brief description of the issue
We will respond within 5 business days. Approved refunds are returned to the original payment method via Airwallex and may take 5–10 business days to appear, depending on your bank or card issuer.
Technical issues
If you experience any difficulty accessing or downloading the guide, please contact us immediately at hello@opakatze.com before requesting a refund. Most technical issues can be resolved quickly.
EU consumer rights
Nothing in this policy limits or excludes any statutory rights you have as a consumer under the law of your country of residence. If you have questions about your legal rights, you may contact your national consumer protection authority.
Contact
Mesa Group Limited
Room 413, 4/F, Lucky Centre, 165–171 Wan Chai Road, Wan Chai, Hong Kong
hello@opakatze.com